Mobile Shine Cleaning Solutions
Operating under L & S Mobile Car Wash
Effective Date: 4 September 2026
At Mobile Shine Cleaning Solutions, we are committed to providing professional, convenient and reliable mobile car-cleaning services.
This Refund, Cancellation & Service Policy explains our approach to bookings, cancellations, refunds and situations where a customer is not satisfied with a completed service.
When you make a booking with Mobile Shine Cleaning Solutions, you agree to provide accurate information regarding:
Your name and contact details
Vehicle type and relevant vehicle information
The service you require
The location where the service will take place
Your preferred date and time
Payment arrangements will be communicated to you when your booking is confirmed.
A booking may only be considered confirmed once Mobile Shine Cleaning Solutions has accepted the booking and any required payment or deposit has been received.
We understand that plans can change.
If you need to cancel or reschedule your booking, please contact us as soon as possible using the details below.
Where reasonable notice is provided, we will attempt to accommodate a rescheduled appointment.
Cancellations made at short notice or failure to be available at the agreed service location may result in the loss of any applicable booking deposit or cancellation fee.
Any refund will be considered based on the circumstances of the cancellation and any costs already incurred by Mobile Shine Cleaning Solutions.
Customers may request to reschedule their appointment.
We will make reasonable efforts to accommodate a new date and time, subject to availability.
If a customer repeatedly reschedules or fails to attend an agreed appointment, Mobile Shine Cleaning Solutions may require a new booking or deposit before another appointment is confirmed.
Because our services involve time, labour, travel and cleaning materials, refunds are not automatically provided once a service has been completed.
However, if you believe that a service was not performed to a reasonable standard, please contact us as soon as possible so that we can assess the matter and determine an appropriate solution.
Depending on the circumstances, we may offer:
A reasonable opportunity to correct or re-perform the affected service
A partial refund
A full refund in appropriate circumstances
Any refund will be considered on a case-by-case basis.
We want every customer to be satisfied with the service received.
If you are unhappy with the result of your vehicle cleaning, please contact us promptly after the service and explain the issue.
Where reasonably possible, we may request photographs or other information to help us understand the concern.
If the issue is related to the quality of the cleaning service and can reasonably be corrected, we may offer to return and address the affected area.
As Mobile Shine Cleaning Solutions provides cleaning services rather than physical products, services cannot be exchanged in the same way as purchased goods.
If a service has not met reasonable expectations, the appropriate remedy may be a correction, re-cleaning, partial refund or other reasonable resolution depending on the circumstances.
We reserve the right to cancel or reschedule a booking where circumstances make it impractical or unsafe to provide the service.
This may include:
Severe weather conditions
Unsafe working conditions
Equipment failure
Unexpected operational circumstances
Circumstances beyond our reasonable control
Where we cancel a booking and a payment has already been made for a service that has not been provided, we will discuss rescheduling or an applicable refund with the customer.
Customers are responsible for ensuring that:
The vehicle is accessible at the agreed time
The agreed service location is reasonably suitable for the service
Any relevant access or parking requirements are communicated to us in advance
Personal belongings are removed from the vehicle where reasonably possible before an interior cleaning service
We are not responsible for personal belongings left inside a vehicle unless loss or damage is directly caused by our negligence or unlawful conduct.
Customers should inform us of any existing damage, stains, marks, scratches, tears or other conditions that may affect the cleaning process.
Mobile Shine Cleaning Solutions will take reasonable care when cleaning vehicles.
However, certain stains, marks, odours, scratches, damaged upholstery, worn surfaces or other pre-existing conditions may not be completely removable through ordinary cleaning.
We cannot guarantee that every stain, mark or odour will be completely removed.
If you believe that your vehicle or property has been damaged during the provision of our services, please notify us as soon as reasonably possible.
We will investigate the matter and assess the circumstances before determining an appropriate resolution.
Customers may be asked to provide photographs or other relevant information relating to the alleged damage.
Once a cleaning service has been completed, payment will generally be considered final unless Mobile Shine Cleaning Solutions agrees that a refund or other remedy is appropriate.
Where a refund is approved, it will normally be processed using the payment method or process agreed with the customer.
Where a refund has been approved, customers will be informed of the expected refund process.
The time required for the refund to reflect may depend on the payment method or financial institution involved.
Mobile Shine Cleaning Solutions is not responsible for delays caused by banks, payment processors or other third-party financial institutions.
If you have a concern regarding a booking, payment or service, please contact us first so that we can attempt to resolve the matter fairly and promptly.
We encourage customers to provide relevant details about the issue so that we can properly investigate the matter.
Nothing in this policy is intended to remove or limit any rights that customers may have under applicable South African consumer-protection legislation.
Mobile Shine Cleaning Solutions may update this policy from time to time to reflect changes to our services, business practices or applicable legislation.
The latest version will be published on our website.
For cancellations, rescheduling requests, refund enquiries or service-related concerns, please contact us:
Mobile Shine Cleaning Solutions
Operating under L & S Mobile Car Wash
Phone / WhatsApp:
078 147 6476
Email:
sales@mobileshinecleaning.co.za
stefaansleogyn@gmail.com
Location:
41 Hick Street
Rosemoor
George
6529
South Africa
Mobile Shine Cleaning Solutions
Professional mobile car cleaning, brought to you.